Cancellation & Refund Policy

Effective 28 October 2026

This policy covers every payment in Family Blueprint: plans, consultations and report packs.

Cancelling a planRefunds on plansConsultationsFamily report packsHow to ask for a refundWhen the money arrives

1. Cancelling a plan

  • Cancel any time in the app (Settings › My plan), or email [email protected] or message us on LINE.
  • After you cancel, nothing more is charged and you keep access until the end of the paid period.
  • When the period ends the account returns to Free Blueprint. Your home's data is kept.

2. Refunds on plans

  • 7-day guarantee: for an account's first paid plan, you can ask for a full refund within 7 days of payment, no reason needed.
  • After 7 days we do not refund the unused part of a period, but you can always cancel so the next period is not charged.
  • If you are charged twice or by mistake, we refund the wrong amount in full.
  • If the Service is unavailable for an unusually long time because of a problem on our side, we will offer a fair credit or partial refund.

3. Consultations

  • Reschedule or cancel free of charge with at least 48 hours' notice (cancellations are refunded in full).
  • With less than 48 hours' notice you can reschedule once, but there is no refund.
  • No refund for a missed session without notice.
  • If we cancel, you choose between a new time and a full refund.

4. Family report packs

  • ฿1,490 pack: a PDF delivered right after payment, so it is not refundable once delivered. If you upgrade to another pack within 30 days, its full price is credited.
  • ฿8,900 pack: cancel before the call for a refund of ฿7,410 (the ฿1,490 PDF guide already delivered is deducted). Rescheduling follows the consultation terms. No refund after the call.

5. How to ask for a refund

Email [email protected] or message LINE ID stonestonestonestone with your account name, sign-up email, payment date and what you would like refunded. We reply within 2 working days.

6. When the money arrives

  • Card: back to the same card, usually within 5–10 working days depending on your bank.
  • PromptPay: Stripe emails you to ask for the bank account you paid from; the refund goes there once the details are in, usually within 5–10 working days.
  • Our confirmation email shows the refund status.